You are entitled to return your order up to 14 days after receipt without notice, provided that the seal is not broken. Of course we understand it’s quite difficult to test a product without opening the package. That’s why we give you the opportunity to test our product first. If the packaging is torn, you are eligible for a refund when no more than 15 grams of kratom is missing (on products 100 grams or more).
If you use your right of cancellation, you will have 14 days to return your product after cancellation. You will then be credited with the full order amount including the initial shipping costs. Only the costs for returning the package from your address to Kratom World are at your own expense. These costs may vary depending on your country. Check with your local postal company for the exact rates. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at [email protected]. We will then refund the due amount within 14 days after your order has been returned, provided that the product has been returned in good order.
How to return your package?
To return the package, inform us at [email protected] with your order details. You can then ship the package to the following address:
Titaniumstraat 41 G
3067 GD Rotterdam