Complaints

Although we hope you will never need the information provided on this page, it's still nice to know your rights when you are unsatisfied with our service. Read along to understand what your options are when you have any complaints.

Unhappy with something?

We always try to deliver the best quality but we are also human. Did we do something wrong? We're sorry! Contact us here. We strive to answer you within 24 hours of contacting us by email. Our helpful support staff will sort things out. If, for some reason, we can't work out the complaint, you can look for mediation in the dispute. You can look for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies to Dutch and Belgian customers only).

Complaints for European citizens

For European citizens, it is also possible for consumers to report complaints through the European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If we do not yet handle your complaint, you are free to file your complaint through the European Union platform. Again, we don't think this is necessary since we can always find a solution to your problem.

Why does this page exist?
We always praise our customer service to be top-notch, so why does this page even exist? You may be left wondering why you would need this information. Our webshop trustmark provided by ValuedShops requires all websites to display this information to their visitors. That is it. Don't hesitate to contact us if you have any more questions.